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Store Policies

Below you will find our policies for how we operate. If you have any queries, please do get in touch.

By using this website, you agree to our terms and conditions of which are outlined below. 

Rustique Living Limited will always act with dignity, honesty and kindness. We expect this to be reciprocated from our customers.

Who is Rustique Living? 

We are a company operating from the below address, and you can also see our company and contact details. 

Registered Name: Rustique Living Limited

Trading Address:

Rustique Living,
The Old Smithy,
Hilderstone Road,
ST18 0DU

Company Registration Number: 13363806


Phone: 07970793255


Online Returns

You are entitled to a cancellation period where you may withdraw your order and therefore your agreement with us. The cancellation period is any time up to fourteen working days after the day we have delivered the product to you. You must cancel your order in writing by letter or email. We must receive notice of a cancellation or return within 14 days of your item being delivered. The goods then must be returned within 14 days of your cancellation/return.

If the goods are returned for any other reasons than being defective, then you will be responsible for the cost of returning the goods to us. Any damages should be reported within 48 hours of taking delivery. We will need written notice of this including a description of the reason and any photographs to show any defects that may be present.

The product must be in its delivered form and must not have been tampered with in any way. You will need to photograph the product before you send it to us and you must use the original packaging. You will be responsible for any damages to the product on its return journey.

The product will be inspected on return to ensure that the product has not been tampered with and is complete, including the instructions and any fittings.

We will usually process the refund due to you as soon as possible, always within 14 days of the goods being returned.

In-Store Returns

If you purchased your item in-store, our returns are slightly different.

You have up to 28 days to return items.


If the item is defective, then we can provide a replacement (if we have stock) or provide you with a refund. We are unable to offer returns for items that have been broken or worn through use. Defective items must be brought to our attention within 28 days of purchase and you have up to 28 days to return the items to our shop, otherwise your return will be invalid.

If you are wanting to return an item for any other reason than it being defective (e.g. size, colour or just changed your mind), then we are unable to provide a monetary refund. Instead, we can provide a gift card, that can be used at a later date, or you're welcome to swap items up to the full value of your returning items.

These policies are in place to protect both the buyer and our small business.

Cancellation (Us)

It is rare, but sometimes we have to cancel an order. Some of the reasons for this is...
•    We don't have the stock and can’t get the stock.
•    We can’t make delivery to your location.
•    We have accidentally listed the item incorrectly or for the wrong price.
•    The payment transaction is not authorised or gets declined.
•    You haven't provided us with your real name, your card address, or your delivery address and card address don't match. 

If we have to cancel an order, we will provide a full refund. We apologise if this happens.

Cancellation (Buyer)

On some items we can take a deposit to reserve items for a maximum of a 28-day period.

•    As a business, we can only store items for a maximum of 28-days.

•    This period could be negotiated between the buyer and seller - however storage costs may be incurred. Terms of the extension of a 28-day period must be clearly set out in writing.

•    When we take a deposit, we will always ask when the item can be collected / delivered - as this helps us to manage our storage space.

If you wish to cancel an order that you have placed a deposit on...
•    Any deposit placed on an item is non-refundable.

•    If the buyer does not collect when promised then we have the right to re-sell the items that the deposit was for.

We will make every effort to contact the buyer, but sometimes we do not hear a response for long periods of time. Therefore... 

•    If we have no contact with the buyer for over 28-days - we reserve the right to re-sell the items that were reserved.

•    Any deposit placed is still non-refundable.

Shipping Policy

We aim to handle orders as quickly as possible. On average, we handle orders in the same working day (Monday - Friday).

Sometimes things may take a little longer. If you are concerned about your order or would like to make sure it arrives (for Birthday presents etc.), please do get in touch and we will be able to provide you with more information. 

Furniture and Large Items

Larger items, such as furniture will take a little longer to deliver. This is because we use a delivery driver who is better suited to safely delivering larger items. 

There is additional postage cost for larger items, this is indicated in the description of items that require special attention. If you require a quote, please do get in touch. 

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